Shipping policy
Refund & Returns Policy
We want you to love DEEP. If something isn’t right, we’ll make it right.
Change-of-mind returns (unopened only)
- You can return unopened, unused products in their original packaging within 14 days of delivery for a refund.
- For hygiene and safety reasons, we cannot accept returns of opened cans or boxes unless there is a fault.
- Return postage for change-of-mind is the customer’s responsibility.
Faulty, damaged, or incorrect items
- If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery and include your order number and clear photos.
- We’ll replace the affected items or refund you in full (including any delivery charges) once verified.
Subscriptions
- You may cancel your subscription any time before the next renewal is processed.
- Once a renewal has been charged and shipped, it is treated as a standard order (unopened returns only, within 14 days).
How to start a return
- Email info@midnightlab.co.uk with your order number, reason for return, and photos if applicable.
- We’ll issue return instructions and an RMA reference. Please do not send items back without an RMA.
- Pack items securely; keep proof of postage and tracking.
Refunds
- Refunds are issued to the original payment method once we receive and inspect your return.
- Please allow up to 10 business days for funds to appear, depending on your bank/card provider.
Exclusions
- Opened products (unless faulty), items without original packaging, and returns outside the stated windows are not eligible.
- We are not responsible for deliveries delayed or undeliverable due to incomplete or incorrect addresses provided at checkout.
Questions? We’re here to help: info@midnightlab.co.uk.
This policy does not affect your statutory rights under UK law (Consumer Rights Act 2015 & Consumer Contracts Regulations 2013).